How to access Issues
On the Dashboard you can look under:
- Assigned to me
- Activity Stream
- Issues
Assigning Staff
Once in an issue to assign issues to a staff member in the ticket just click on assignee
Responses
To respond to a ticket click comment add a comment in the comment field. You can share it with the customer or respond internally.
Under details you can change the Type, Priority or labels.
Resolutions
To Resolve and Issue Click on Resolve Issue
Please note that an issue has to be Assigned to have a resolution. Currently new issues start as Open, and need to be assigned to someone before they can be closed.
Choose Resolution and make any notes before resolving the issue.
Attachments:
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